Due to the high volume of emails during certain periods of the conference, please allow for a delay in response to support inquiries for up to 8 hours. We appreciate your patience and understanding.
In the meantime, please see some common issues and troubleshooting suggestions below.
I'm having trouble logging in
If you are having trouble logging in to the virtual platform, please try using the “Forgot Password?” feature to reset your login credentials and gain access to the platform.
I need to update my presentation
If this is regarding an update to your presentation, please contact us with your presentation title and the requested update. Someone from our team will provide email confirmation once this has been completed.
How do I access Zoom links?
If you are looking for access to the live Zoom links, please reference the presentation on the virtual platform, as well as the daily email sent from Conference Manager email. Please check your Spam folder if you did not receive this email.
I'm having trouble viewing the schedule
If you are having trouble viewing the schedule on the virtual platform, please contact us with the error message you are receiving. Our team will research this issue, and provide email confirmation once the error has been resolved
Still need help?
Got a question? We're here to answer! If you don't see your question here, drop us a line below.